Help with your Tenacove record

Try these checks first

For a sign-in problem, make sure you are using the same ChatGPT account that created the tenancy. For a photo problem, keep the original, check it is below 12 MB and try a supported JPG, PNG, WebP, HEIC or HEIF file. HEIC preview support varies by browser. If saving is interrupted, keep the draft open and retry; do not repeatedly create new records.

For export, check Downloads or your device’s Files app. Extract the full ZIP before opening report.html. The report needs the originals folder next to it. See the export guide and frequently asked questions.

Send feedback through your pilot contact

During this invited Beta, use the same person or conversation that shared Tenacove with you. There is no monitored public support email or guaranteed response time yet. Do not send credentials or post apartment photos in public comments.

A useful issue report includes the page, the time and time zone, browser and operating system, the step you tried, the message you saw and whether the record appears after refreshing. Use a synthetic example or a cropped, non-private screenshot where possible. Keep the original locally rather than attaching it by default.

Privacy or deletion

Use Files → Privacy & control to review account controls. Each record has a delete action; account settings can delete all Tenacove Beta data. These actions have no self-service undo. Read privacy and Beta details and download a verified copy first.

Housing or deposit disputes

We can explain product behavior, not decide a housing dispute. For local assistance, use USAGov’s tenant-rights resources, which direct renters to state agencies and legal-aid options. Do not rely on a product support conversation to meet a legal deadline.